Returns & Exchanges

At Vermont Good Wood, we take pride in the craftsmanship of our artisanal timber products and want you to be completely satisfied with your purchase. If your item does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team with your order number and a brief explanation of why the wood product did not meet your needs.

2

Prepare the Package

Carefully repackage the item in its original shipping materials to ensure the natural wood remains protected from moisture and impact during transit.

3

Ship to Vermont

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our woodworkers inspect the returned item to confirm it is in original condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing